The whole site is very basic and needs improving,
Start with the login screen for merchant > asks for your email and password, should ask for your username and password, when you click forgotten password, it asks for your email which is correct, the sending of email is slow toke about 20mins for me to receive an email from you, which told me my user name but not my password. Totaly useless!!!
-
Hi there. The login screen asks for email address because that is what is required to identify your user account.
We are in the process of implementing the ability for users to belong to multiple stores as well as allowing stores to have multiple users. The switch over to user accounts instead of store usernames happened about 3 weeks ago.
With regard the email delivery, unfortunately we have no control over how long an email sent from our system takes to arrive in your inbox. This is governed by a number of factors.
I would be happy to discuss these matters in more detail with you if you wish, just give us a call on 08456 171265 Option 2, 9am-5pm Mon-Fri and ask for me (Lee).
With regards the site being "very basic" ... could you elaborate a little? The system supports advanced HTML/CSS based templates and there is a huge amount of functionality and flexibility. If you feel that something is missing please give me a call as I'm sure it will be in the system already... maybe just not active on your store.