I suggest you ...

Ask for confirmation of email address when an order is taken

Ask customer to re-enter email address to minimise chance of customer error.

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    AdminDavid Hall - EasyWebstore Support (Admin, easywebstore) shared this idea  ·   ·  Admin →

    6 comments

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      • AdminLee Conlin - EasyWebstore Support (Admin, easywebstore) commented  · 

        There is nothing that I find more annoying when signing up to sites or ordering items online than to be forced to enter my email address twice... but then again I make sure I get it right the first time.

        Probably a good idea to get people to enter it twice, but I wouldn't prevent copy/paste for those of us that know what we're doing ;)

      • Jeff Kane commented  · 

        We too get customers who put no telephone number and then mess up their email address. I've often had to guess what the email address should be. A confirmation would certainly help, and I think preventing the copy/paste thing is a good idea, as otherwise the benefit of the exercise may be lost.

      • Anonymous commented  · 

        Please can this be done sooner than later
        We have had quite a few where they have entered their email address incorrectly, and not put a phone no.
        not just that if the customer is from abroad, you don't want to be calling them up if you don't have to
        Regards
        Luke

      • chinamatchers commented  · 

        The email address is very important for email shipping conformation, many times we have no telephone number added to orders and the email is the only way to get in contact with the customer if we have problems.

      • Anonymous commented  · 

        Yes please, I know it may annoy a customer, but will help prevent submission errors.
        This way they are sure to receive the order confirmation email, & we can get in touch properly if there is an issue with their order.

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